FAQ

Payment

Payment works best with Wix direct checkout. If there is some other option you have a question about, please message us.

 

Any sales in Maryland will be accessed a 6% tax.

Shipping

Shipping is estimated at purchase. Actual charges may vary. If the actual charges are less than what you paid onsite a refund check will be sent to you for the difference. If the cost is more we will cover it. (With the exception of furniture.)

We ship items within 1-3 days if it is in stock. Custom orders will ship in 1-2 weeks. A note will be sent with shipping details when the piece is shipped.

Please take pictures of the packaging in the event that damage has occurred in shipping.

 

We use the most economical method to ship, usually FedEx or the USPS. Furniture can be hand delivered within a certain radius of Frederick, Md. and will incur a reduced charge than that listed.

Refunds and Exchanges

We would like you to be as excited about your piece as we were to make it. If in the first seven days you are not satisfied, please return it to us for a full refund of the piece (minus shipping).

Custom orders will be charged a 20% fee if returned. As each piece is unique, and because of the nature of wood, knots, holes, and color variations may be present. 

 

Your satisfaction is our number one goal. If you receive a piece that is damaged please contact us and return it as soon as possible. We will work with you to refund your money and/or send a similar piece. Any use or obvious user damage negates this offer.

Additional Policies and FAQs

If over time your piece needs to be refinished, contact us to either ship it back for refinishing or to explain what we would recommend. If returned, the shipping costs will be at your expense plus a fee to refinish. When done, in most cases, the piece will look like the day you first saw it.

 

Wood products should not be left submerged or exposed to water. They can be wiped down and dried with a damp cloth. Excess water will damage the wood.

 

To restore the product to its original state (minus scratches) simply rub the piece with a food grade mineral oil.

 

How to care for your piece.

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© 2016 by Catoctin Woodworks.